When will businesses ever learn? Every person coming into the store dressed casually or athletically isn’t broke. So why is it necessary for an upscale establishment like Saks Fifth Avenue to call the police for credit card fraud on a woman who spent thousands of dollars on items. Dana Hale Who is a Black woman and an entrepreneur is the latest to go through this debacle of “customer service”.
Although everything checked out with Ms Hale, it’s the stigma and embarrassment that she now has to live with for something that could have been easily verified by the store. Saks corporate offices reached out to Ms. Hale and offered their apologies and to refund her money however Ms. Hale declined and will consult an attorney about the matter.
One thing for sure is if companies are not treating people like they should when they are spending their hard-earned money, the answer to combat that is to stop shopping there!
Read more as reported by The Black Loop:
Just four days before Christmas, a Michigan woman visited the Louis Vuitton store inside of a Saks Fifth Avenue to shop for gifts. After spending a whopping $6,731 on designer bags, a key chain, and a belt among other items, Dana Hale and her daughter were accused of credit card fraud. Believing that she was racially profiled during the incident, Hale has now contacted an attorney and plans to fight back.
The business owner, who runs a nurses training center in East Point, had charged part of the purchase on her business credit card while paying for the balance in cash. While she continued to shop, the clerk told her that she could leave her purchased items behind the counter. But Hale and her 24-year-old daughter were soon interrupted by a police officer who claimed that the credit card company declined the sale. Hale’s daughter started filming what happened next as she refuted the officer’s claims.
Hale told WXYZ News that the Troy police officer approached them, announced himself, and said he needed to talk to them. On the video, the officer could be heard saying that because the way that Hale signed her name didn’t match how it was written on the card, “Then this is possibly credit card fraud.” Then Hale corrected him saying that there was no decline because the card “went through.” Hale said there is only one reason why the police were called.
“They profiled me because I was in sweats,” Hale said. “Because I was Black… they could just treat people any kind of way.”
Hale has shopped at Saks for many years without incident until now. This experience, she said, was embarrassing, belittling, and left her feeling harassed. She questioned why the clerk felt the need to even call the police in the first place.
“And it was intimidation that you called police?” she said.
After a discussion that took place in front of other shoppers, Hale provided the officer with her receipt and was able to leave the store with her already purchased items. She told the news outlet that she was contacted by a representative from Saks Fifth Avenue who offered a full refund and told her that she could keep all of the items free of charge. But Hale found their behavior inexcusable and refused to accept their apology. She has since reached out to an attorney to best decide how to resolve the matter.
Source: The Black Loop