A 79-year-old woman accidentally mailed her rent check to Xfinity Comcast along with her cable bill — and was shocked when the telecom giant refused to return the money.
According to CNET.com, Francis Wilson of Albuquerque, New Mexico accidentally put her $235 rent check into the same envelope she used to pay her $20 cable bill. Comcast cashed both checks. When Wilson realized her error and requested a refund, they refused and instead offered her a credit on her account.
“You’re stealing from an old woman like me?” Wilson said to KRQE. “How dare you? You didn’t even call me? Who gave you permission?”
KRQE contacted Comcast, whose representative rushed to rectify the error only after they realized the news station was doing an investigative report on their practices.
“Our big focus was to correct the situation as soon as possible,” the rep said. Due to the publicity Comcast has also credited Wilson’s account for the next year.
CNET’s Chris Matyszczyk still isn’t convinced this was an isolated incident and is unmoved by the gesture. He asserts that Comcast generates many customer service nightmare stories and that the way they originally treated Wilson is their norm.
“Its so-called retention specialists have been recorded treating customers to a certain hell of unwanted persistence,” Matyszczyk said.
Source: The Grio