Ear Hustle

Racism, Ageism Or Fed Up With Late Night Shenenagins – You Be The Judge

Everyday we encounter an experience that will make us raise our eyebrows, laugh, cry or simply shake our heads.  Well this time I can say it didn’t happen to me.   On this episode of You Be The Judge” I’ll post a detailed conversation of the situation word for word by the individual who wrote it.  This scenario comes from a Facebook user who experienced a case of blatant disrespect and hurtful customer service and possibly racism up close and personal.  If this were you what would you have done and would you remain a customer?

Disclaimer: All quoted text are NOT the views of Earhustle411, or their writing staff.  

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Kevin “Djilpapap” Newell

“Kevin Djilpapa Newell

12 hours ago
I went to White Palace Grill on Canal St. last night with some family & friends and we were unhappy with the service. Not so much the service we received but how they treated a group of prom goers. When these kids (approx. 10) arrived in a stretch SUV limo in front of the restaurant of course everyone eyes gravitated to see who was getting out (the staff included). The kids (African-American) came in quietly and sat right behind us dressed in their prom clothes being very respectful and their conversation was not loud nor did I hear any offensive language from their table. White Palace Grill staff came out from everywhere to watch them. One heavy-set waitress (Caucasian) stood in front of us and mean mug their table the whole time they sat there. Two more wait staff and security made their way to the same spot and just watched the kids. The kids sat their 15 mins not one of the staring waitresses ask them were they ready to order nor even attempted to give them menus. Eventually the kids got up and left just as quietly as they came in. We talked to the restaurant manager and told him we were displease with how they treated those kids. He tried to defend the actions of his staff and him by judging these kids on what their other late night patrons have done. Needless to say I have patronize this business for over 20 years and I will no longer. I understand that the unruly late night crowd can be a handful which I have witnessed many of times but these kids were anything but that. “

Now this is not the first time I have heard about establishments doing something like this, whether here is Chicago or any place else.  So the question is have people become so rigid that when young people enter into to their place of business they are not given the courtesy of good service.  So here are a group of teens clearly trying to get a meal after a special occasion only to get ignored.  Personally I would have done the same thing, I would have left as well in addition to seeking representation.  While every business does have the right to refuse service however every business does not have the right to discriminate.   If your business gets the riff raff after certain hours then it would be my suggestion to analyze and decide if that is a time the business should be open.  What’s really heart wrenching about this is the establishment is a Chicago icon that has been featured on the popular show Diners, Drive-Ins and Dives on the Food Network.  I wonder how they would feel if they knew this type of behavior took place here.

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|THE FOOD NETWORK|

Well for me I can say that my money can be best spent some place else and as a consumer I rarely jump on a boycott bandwagon because it’s just something I don’t do however when blatant activity is exercised especially when nothing has been done wrong I must speak my peace.  This gentleman spoke with the restaurant’s manager and got nothing but excuses and accusations based on how the “crowd” is after hours, how is that the problem of the teens who just wanted to eat a burger, well it isn’t and unfortunately this may not be the last time this happens.

Quote published with permission of Kevin Newell from Facebook.com

56 Comments

56 Comments

  1. Anonymous

    May 27, 2014 at 9:59 AM

    Stop eating there years ago when they had the serious rodent problem. They only thing I have to say is stear your newly graduating love ones and the future ones away from that place because it is obvious that they seem to fix one problem and another pops up. JUST SAY NO

    • SunShyne

      May 27, 2014 at 8:39 PM

      I agree!!

  2. Hummm

    May 27, 2014 at 11:54 AM

    What’s the whole story here? As a former server patrons sometimes get bad service, sure… Do patrons come in sit down get ignored, don’t say a word then leave, sometimes, does it happen with a ten top never…

    • SunShyne

      May 27, 2014 at 8:42 PM

      Actually situations like this does happen in top ten places as well what happen is they will serve you then ignore afterwards. I experienced this with a very popular and expensive steak house. the difference is the staff did not acknowledge them even being in the place which is a problem in itself. If you do not want to “serve” people then find a different line of work.

      • Sphinx

        May 28, 2014 at 8:39 AM

        Hmmm said “Ten TOP” not Top Ten….its an industry term meaning the number of cover (guest) at a table. A large group generally would not be ignored because the tip % is higher…

    • Anonymous

      May 28, 2014 at 3:36 PM

      The whole story is that they are RACIST at WHITE palace grill!!!!

  3. Anonymous

    May 27, 2014 at 12:07 PM

    After reading this article they wont get a dime from me. Its sad that rascism do still exist and it take the youth to experience and then we wonder why. Honestly they food sucks their to commericialized, I rather eat KEvins food is good, customer service is good. I can care less about bright colors, and it being a landmark I wish that was my teen night being ruin. All the individuals they were making excuses about were adults who are normally in there after the nightlife. White Palace wont get my service.

    • Anonymous

      May 27, 2014 at 3:19 PM

      I would never eat at that establishment, you do not be rude to a paying customer, if either were my children I would let the owner know how I feel. Hope it goes out of business, better places than this has lost their license.

  4. Anonymous

    May 27, 2014 at 2:18 PM

    I am 41 years old now.but I remember going there when I was like 21 or so I am Hispanic , I to got a not so good vibe from that place.i think the name, it self speaks for it self and it’s a shame.cause everyone in this world is mixed with some mixed nationality. I think they should change the name of restaurant or close it down.

  5. Anonymous

    May 27, 2014 at 4:08 PM

    If this happened to white kids no body on here would say a thing, but since they were black then it is racism? Was the entire staff White? not from what I can read.. The poster mentions one heavy set white waitress and that is all. I hate when people try to play the race card just to play the race card.

    • August

      May 27, 2014 at 5:45 PM

      It’s Not Playing A Race Card. if It Was You And You Was Unsatisfied You Will Quickly Let It Be Known Or should I Say use “Your Race Card” Because You Feel Blacks Have Treated You Poorly. This would be broadcast Around The world And Every news Station Will have It Live! We Are Humans and We have Suffered enough. Can we be treated equally please? Everyone be Quickly To Judge Blacks, But Some blacks People Are The Smartest, sweetest, and kind People in the world. You have whites, Ricans, etc that try and be just like us because they love us!

    • Anonymous

      May 27, 2014 at 6:28 PM

      He was giving you visual of What was going on, sorry u were offended RACIST.

    • BlackOutLoudANDinPublic

      May 27, 2014 at 6:44 PM

      So where do you live.., clearly NOT America..!! Because America IS in fact racist..!! That card was played long ago.

    • sara

      May 27, 2014 at 7:13 PM

      By the very definition of racism, it is when a race that is the majority (in the context of the US, that would be White/Caucasian) feels that their race is superior to other races, and oppresses other races in the minority (from the implications of this article, black/African Americans). So yes, it would be racism. Minority races cannot by definition be racist. Prejudiced, by all means, yes. But since blacks aren’t in the majority, they cannot oppress.

      • Anonymous

        May 28, 2014 at 7:27 AM

        Speak on it!

      • Catherine

        May 30, 2014 at 8:42 AM

        Sara,
        Racism can present itself on different levels. For example, you are using the context of the US, but if everyone in a restaurant is black and a white family comes in to eat and are treated poorly because they are white, then that is racism too. In this context, the white family would be the minority. An individual of any race can present an attitude of racism.

    • SunShyne

      May 27, 2014 at 8:46 PM

      First of all no one is playing the race card there is no need to and since you asked the staff is 75% white and the waitress started this mess by her treatment of the kids. I wouldn’t care if you have riff raft in there 364 days out of the year after midnight everyone deserves to be treated like a customer should be with respect and if no one ever spends another dime in that place then no better for them because apparently this is not the first time they have been “selective: with their treatment of customers.

    • Ok

      May 27, 2014 at 8:55 PM

      You sound stupid bc not everyone plays the “race card” bc they can. Whether you want believe it still doesn’t happen ( when it does) I wish you new just how it feels.

    • MNathan

      May 27, 2014 at 9:25 PM

      You do not necessarily have to say race, or play the race card, but if it involves mixed nationalities some times it is obvious,

    • Anonymous

      May 27, 2014 at 10:24 PM

      I am white and I witnessed it myself. It not a race card…its the truth

      • khan flo mah

        May 28, 2014 at 11:27 AM

        we dont need white co-signers. The term “race card” is a racist denial move by WHITE PEOPLE….it wouldnt matter if its OBVIOUS. recently there was stats showing how weed arrests were OBVIOUSLY BIAS. blacks were getting arrested and whites were getting ticketed…WHITE PEOPLE CHIMED IN QUICKLY SAYING “race card” and that the blacks were likely arrested due to OTHER background issues….Even though the story said NOTHING like that..and we are talking about THOUSANDS of people…

        WHITES THINK THEIR ACTIONS ARE THE ACTS OF KINGS…I dont care if they are the main mass shooters over the most minor issue…they will always say how SHOCKED they are…and how the shooter seemed a bit troubled but other than that? was agood kid. And the neighbors will act “shocked” that such a thing could happen in THEIR neighborhood…then they will leave off with a final racist comment..”It shows you violence is happening everywhere nowadays”!!!!!!!!! So I suppose that means..if this was a BLACK area…its expected. REGARDLESS of stats showing otherwise..WHITES paint themselves as SUPERMAN and blacks as idiots, that make up only 14% since slavery..Even though every time we mix with a white, its one less white, and one more black…And We are having all these Welfare babies..We still are 14%. Hmmmm Even though the kkk state how the whites are being eliminated by mixing with mexicans…We still 14%.

        • Anonymous

          May 30, 2014 at 4:32 AM

          I’m old and black, and you sound as ignorant as any person who generalizes about someone simply because of the color of their skin. One thing is clear many people still generalize base on the color of someone’s skin.

    • khan flo mah

      May 28, 2014 at 11:21 AM

      I hate when white people..KNOWING THEI HAVE A DAMN PROBLEM WITH RACE AND NATIONALISM, try to say that grits aint grocery. (if you dont understand that phrase? OH WELL…..)

    • Anonymous

      May 28, 2014 at 5:07 PM

      Shut up bitch!! Clearly you ain’t black so racism is something you’ll never experience. Black youth are discriminated on everyday. Stupid foolish people like yourself the reason why.

    • Anonymous

      May 28, 2014 at 8:14 PM

      It was blatant racism . Why not call a spade a spade white brother. Whether you like it or not you are my brother…

    • Linda

      May 29, 2014 at 5:02 PM

      The kids, well dressed and polite, were treated terribly. In that I’m sure you can agree.

  6. Anonymous

    May 27, 2014 at 8:07 PM

    I have had similar experiences with this restaurant that has resulted in me walking out.

  7. Anonymous

    May 27, 2014 at 9:08 PM

    This used to be one of Al Capone’s favorite diners/hangout joints so I’m not surprised. He was know for being a racist so obviously you have to expect it to come from the owners.

  8. Dominique

    May 27, 2014 at 9:12 PM

    I have experienced unacceptable customer service as well in the past. As a result, I no longer eat at White Palace anymore. I went into the establishment one day to order food. While waiting on my order, I witnessed a waitress (Caucasian), cut a customer a slice of cake, licked the icing off of her fingers, and then touch the cake again with her bare hands. Seeing this behavior disgusted me. I asked to speak to the manager and told her what I had seen. She quotes, “Well why are you still here after seeing that??” I told her that I thought she should know what the waitress had done and then I left. This restaurant is unsanitary, rude, and disrespectful. I encourage a boycott of this establishment. Thanks for sharing!

  9. Anon

    May 27, 2014 at 9:57 PM

    The staff is not all white. Stop pulling that race bullsh*t. Blame it on poor staff just being too lazy to handle a big group at late night hours, but dont blame it on race. I, as a minority have been going there for years and have not received any different treatment from the people ive seen there. You walk in, you acknowledge the staff with a polite greeting, you eat, pay, tip, walk out. And dont lie to say that the prom group walked in quietly and sat down. Everyone thats ever been to prom knows that, after, you arent going to walk in any place quietly. We all were in our high moments thinking we were the sh*t, pumped from a great night. Some people are just too quick to jump to conclusions just to get a rise out of something that was never there.

    • Melz

      May 28, 2014 at 12:10 AM

      If you don’t think that race played a part in this scenario then you are as dumb as the racists that you are defending. And for the record, my friends and I were very quiet and polite when we dined in a five star restaurant before prom and when we went to our local burger joint afterwards.

  10. Anonymous

    May 27, 2014 at 10:21 PM

    Don’t support this establishment!!@

  11. darryl davis

    May 27, 2014 at 11:58 PM

    Please…….Everyone ” Boycott the ” WHITE PALACE” restaurant. NEWS FLASH!!! THEY ARE RACIST AS HELL IN THERE, REAL TALK!!! I’M NEVER SETTING FOOT IN THERE!!!

    • Joyce

      May 28, 2014 at 12:25 AM

      Well I think that after they made it larger that’s when it got to be very hard to go in and get something to eatbecause back in the days that was the place to go but I see it’s not the same and that was wrong of them.

  12. Anonymous

    May 28, 2014 at 12:51 AM

    They did the same thing to me and a few of my friends the other night but instead of getting up and leaving I gave them what they wanted a ignorant black male

  13. Anonymous

    May 28, 2014 at 1:58 AM

    Happened to me and my girl on a date with my brother and his girl. Instead we stayed because it was our first and last time their.

  14. Anonymous

    May 28, 2014 at 8:33 AM

    I am BLACK but I understand it. WE ALL JUDGE, We know darn well some prom kids were not quite and they more than likely don’t tip. Waitresses make money on TIP$, I owned a very popular night club in Chicago many years ago in general (90%) even affluent, able BLACK FOLKS DON’T TIP, it is a really people. 95% of serial killers are white males age 25-65 and they kill white females 6-35 FACT, Let’s get real we all know 80% of generalities/stereotypes are TRUE. Does not have to be racist just experience with young people coming in the restaurant at night have caused lots of problems, now they are concerned about that group. WE ALL JUDGE!!!

  15. Anonymous

    May 28, 2014 at 9:03 AM

    White Palace is fine just unfortunate that they generally get a rougher crowd because it is late and people are coming from places after drinking. I doubt they were ignored for the length of time as this suggest. I know for one WP isnt equipped to serve ten at one time without breaking up sections so that alone will take some discussion amongst staff as to who will serve and will will lose a table or two (servers real estate) with that and allowing multiple people to decide what they want to eat is time consuming in itself. Patrons never understand if you converge on any establishment with high numbers w/o reservation or simply calling ahead there will be somewhat of a wait in order to accommodate more that just your party. This place and Staff are far from Racist….maybe a bit prejudice due to sheer day to day experience. I patronize this place OFTEN and I am treated well including my family….Im Black BTW.

  16. smhall

    May 28, 2014 at 9:23 AM

    I’m not sure how you went from young people being ignored to “Black ppl don’t tip” Every black person I know tips according to the service they receive. Maybe it was the type of night club you USED to have. Before white palace received landmark status, the service was tolerable at best. Now, the staff is rude, and far more disrespectful the guests they serve. My party was treated poorly, because of the misbehaved party next to us. My TIP reflected the service we received…little to nothing. I do not dine there anymore and I do not refer it to my friends anymore. Whether it’s race, age, or some sort of class discrimination, I could care less, I will not go.

    • Anonymous

      May 29, 2014 at 6:10 PM

      Yo black ass don’t tip otherwise you wouldn’t have had to emphasize USED TO while YOU NEVER. owned one, that’s why we are in the state we are in as Black People…Take care

  17. Anonymous

    May 28, 2014 at 10:27 AM

    That’s my spot to deg

  18. Anonymous

    May 28, 2014 at 10:53 AM

    Racism is a factor, and an ongoing issue in this establishment, I work for WPG and I witness it everyday!!!! The only issue is we can’t do nothing about it because if our owner… He has soooo much power, everytime we report him it gets thrown out the window! A lot of African Americans is what helps generates our business, but all u see is how we treat the customers, u should see how we’re being treated by the person who signs our paycheck!!!!

  19. khan flo mah

    May 28, 2014 at 11:19 AM

    That place is a cop hang out. Has been for years. White police officers off duty, is what keeps the place alive. THEY DONT WANT you there…and dont care if you come or go..THE ANSWER!?!?!?! RICH BLACK PEOPLE NEED TO OPEN THEIR OWN BUSINESSES and stop being worried about KKK cop hangouts not serving us….The entire country doesnt business that way BUT US. its time we start Holding hip hop money men Accountable for taking their money and NOT making business loans.

  20. Anonymous

    May 28, 2014 at 11:44 AM

    I stopped going there after my group was told that we had to pay for our food including tip before we were served. REALLY? It was blamed on “bad” patrons…..Well if it’s that bad, I need to be dining somewhere else.

  21. Ron Lushous Stowe

    May 28, 2014 at 12:25 PM

    That Place is Terrible!!! We went recently and had sorta the same incident and I deter anyone from going there!! They should just close no matter how long they have been there.

  22. Mioshi

    May 28, 2014 at 2:04 PM

    That has personally happened to me before we were even told we had to pre pay before our order could be made

  23. Anonymous

    May 28, 2014 at 2:59 PM

    I too have been to white palace on several occasions and unfortunately the last two times I received the same treatment. There were about 10-12 of us as well (black) and we were all fairly quiet. All young adults in our 20’s. Our waitress walked past our table several times and we saw another occasionally coming from the kitchen area to look over at us as she ate a bowl of soup or something. The only way we were served is because my sister stopped the waitress and told her “Excuse me ma’am we are ready to order”.. smh.. on another occasion I was given fruit punch that tasted like it was made with diluted soap water… I asked for another she brought a fresh cup of the same juice but this cup had a leak.. I finally just told her to bring my a cup of water… then my food was the last to come out and it was cold. Smh.

  24. Willy Thompson

    May 28, 2014 at 5:38 PM

    I have gone to this establishment a few times, and have met some poor service but never anything that would cause me to boycott the establishment. Yes, it was a shame these kids were ignored while trying to get a meal after their prom, but is it completely unreasonable for them to ask for service? I will agree that at a better served establishment patrons are met immediately after they are seated but when going to white palace one gets what they pay for and for the prices offered, better service should not be expected. The last time I was at WPG I ordered take-out from the counter and was given disapproving eyes for my and my friends conditions late on a Friday, but who cares how others judge you, if that affects someone then they must have self-esteem issues because it shouldn’t really matter. If you don’t like the service don’t go back, but don’t jump to make it a race issue. Making everything about race only adds fuel to the fire of race issues in this country. Chicagoans are always compelled to make everything about race, but it may not always be the case.

    I guess because you all will jump on me as being a privileged white kid or something, I must make it clear that I am black and I see an issue in this article, but not nearly as blown up as it has been made out to be.

    • Anonymous

      May 29, 2014 at 6:59 AM

      I personally believe it was contributed to many factors. Service at most place late at night suck. The grave yard shift has a high turnover rate as many weirdos do come out at night. The ones who take the jobs aren’t exactly employee of the year. Ive been to other establishments it just purely laziness. KFC not want to cook chicken and only selling what they have cooked. Waitstaff at Denny off in the corner laughing and joke while a majority of them were high. I believe the article focused on race when I believe it was prejudice on the youth as when a group get together they are energetic and loud. They are play off of each other and do ignorant things because they find it funny. You see it on public transit, on the street, in store etc. It’s not all of them no but many get painted with the brush. Just like Macy card the youth if they have their Macys card because a manager stated they only way most of them would have it if they stole it from a older person. I’ve eaten at the establishment multiple times because I like their ribs. I never really had poor service. The waitress always laughed and joked with my friends and I.

      • Anonymous

        May 29, 2014 at 7:00 AM

        They did force the pay first policy that late at night which they explain to me was because they can stop people from dinning and dashing. I don’t condone racial profiling or prejudice but no matter how much time passes you will not stop it a 100% because some people have been taught to respond that way or learned behavior through experiences. Like many have said if you don’t like the service give your money to someone else. They won’t survive like that for long with the numbers they are offending. They will change or close.

  25. Anonymous

    May 29, 2014 at 9:23 AM

    This has to be a lie! When have kids who are on prom night not loud? Lies!!!

  26. Liz

    May 29, 2014 at 2:21 PM

    I am not sure this has anything to do with race. I think it is that they were kids. We are white and my daughters have often told me that they were treated rudely as teenagers when they went into a restaurant as a group. Before they went to prom, they went to a restaurant in Taylor Street and were treated rudely. I think servers assume because they are teens they don’t know how to act or tip!

  27. Larraine Taylor

    May 29, 2014 at 9:53 PM

    I don’t understand how anyone can eat that shit in the first place…

  28. Anonymous

    May 30, 2014 at 6:21 AM

    What was the ethnicity of the group of people who went to management? If they were black and received fair service then it’s more likely a case of age discrimination. Now that I’ve seen many times.

    In fact many chain restaurants in the Chicago loop put up signs that say patrons under the age of 17 must have an adult present or teens are allowed dine-in service only in groups of 2 or less. My teenage son recently went to the water tower with a group of 3 friends and after shopping they were refused service at all but McDonald’s. Was it because he and his friends are black or because 4 high school kids send out spidey sense to restaurant management….

    Parents like me prefer group dating at this age… but it prohibits them… or is it just their color. Hmmmm…..

    • conflama

      May 31, 2014 at 7:14 AM

      a white person is always looking to say “this has nothing to do with race” yet in EVERY SINGLE STORY WITHOUT EXCEPTION, they are refering to something that the mass majority of Blacks DO feel is racist. but whites see their own views as KING and SUPERIOR, therefore they TRUMP ours. So we can say “the rebel flag is racist because it represents slavery” the whites TRUMP us and say No, it represents the south> YET THE FLAG WAS CREATED TO REPRESENT THE CIVIL WAR SOUTH WHICH WAS IN WAR OVER MAINLY SLAVERY ISSUES and the government stripping their free labor away. SO THE SOUTH that it supposedly represents? WAS A SLAVE south. That isnt debatable at all. It certainly doesnt rep the 50 states. BUT WE DONT MATTER. so they will fly it over our heads even if WE are the majority in the area they fly it in. when you deal with whites, pretend you are dealing with Nazis in occupied poland. Or pretend you are dealing with Romans and you are a jew. The romans felt ALL they did was right, and everything everyone ELSE did was bad. So they can do bad and NOT SEE IT COMING because they dont check their own..Like all this mass shooting whites do. They always seem shocked, and surprised that it happens in their “quiet neighborhood”. They see everyone else with drug issues, but they will openly do the wild party thing…the “hangover movie” spirit, the wild drunken party on the street flashing breasts for beads thing, and weed thing till the point that everyone legalizes it so they can continue. Whites think they are gods. They dont have to discipline their kids like all kids in all history, with spankings. because their kids truly dont NEED discipline. they are Sons of kings, who will get their way.
      They can have wild sex, and then deem it normal, legal, and in fact, Natural. Redefining marriage to being two males, something no one in ALL history has ever done. ALL of human history. The white people think they are superior to all humans before them and can tell the rest of the world to marry males to males or face punishment. RUSSIA HAD NO BEEF WITH US…it wasnt till they said NO GAY MARRIAGE, did all the sudden obama want to fight them over some made up issue. I actually predeicted that would happen. When i saw the russians NOT bow to gay america? I said “MARK MY WORDS..THEY WILL FIND A REASON TO FIGHT RUSSIA IN SOME OTHER ISSUE…and they did so.

  29. ANONYMOUS

    September 8, 2014 at 5:37 PM

    Well in spite of all the talk about it being a race card etc. It is racist! The young lady (LETTY) actually called me a ‘NIGGA’ and had the nerve to say yo momma’s a bitch.!!! if that’s NOT racist I don’t know what is!!!!! AND SHE WAS THE MANAGER ON DUTY!!!!!

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